Grime Stoppers – Privacy Policy

At Grime Stoppers, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data, as well as the rights you have as a customer. By using our services, you consent to the practices described below.

 1. Information We Collect
We may collect personal information when you:

Request a quote or book a service
Contact us by phone, email, or through our website
Engage with us on social media or leave a review
This may include your:

Name
Address
Phone number
Email address
Service history and preferences
We do not collect sensitive payment details through our website (e.g., credit card info) unless processed securely through a verified third-party provider.

 2. How We Use Your Information
We use your information to:
Provide and manage services you request
Respond to enquiries or service feedback
Send reminders, service confirmations, or follow-up communications
Improve the quality of our services and customer experience
We do not sell, rent, or trade your personal information with third parties.

3. Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. However, no method of electronic storage or transmission is 100% secure, and Grime Stoppers cannot guarantee absolute security.

4. Third-Party Services
In some cases, we may use third-party service providers (e.g., invoicing software, booking systems) to help us deliver our services efficiently. These providers are expected to adhere to privacy standards that align with this policy.

5. Your Rights
You have the right to:
Access the information we hold about you
Request corrections to your personal information
Ask for your details to be deleted, unless required to retain them for legal or operational reasons
 
6. Disclaimer of Liability
While we are committed to handling your data with care, Grime Stoppers will not be held liable for any accidental or unauthorized access, disclosure, or loss of information beyond our reasonable control.

7. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Continued use of our services indicates your acceptance of any changes.

If you have any concerns about your privacy, or how we handle your information, please feel free to contact us directly. We’re happy to help.